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1. Your cancellation rights


2.1 You have a statutory right to cancel your purchase of the Voucher unless otherwise stated (non-refundable vouchers), within 7 working days after the day you receive your voucher via email where you will receive a CREDIT in your Hyperli Wallet (the "Voucher Cancellation Period").

Should you request to cancel your voucher outside of 7 working days, if you are eligible, Hyperli will issue a Hyperli Credit to the value of your purchase which is valid for 3 years. However, if you redeem your Voucher during the Voucher Cancellation Period, you expressly request the services to begin being provided to you, and you acknowledge that you lose your right to cancel the purchase of the Voucher. Since Hyperli is not responsible for the supply or provision of the Merchant Offering, once your Voucher is redeemed you are not entitled to a refund (in whole or in part).

2.2 If you want to cancel your purchase of a Voucher you can do so by submitting a refund request

2.3 If you cancel your purchase of the Voucher in accordance with this section 2.1, Hyperli will refund you for all payments made as part of your purchase within 30 calendar days from the day of which you informed Hyperli about your cancellation.

2.4 If you redeem your Voucher, but the Merchant has not properly provided you with the Merchant Offering, or if you have a complaint regarding the provision of the Merchant Offering, you must take action against the Merchant directly. This is because the Merchant, and not Hyperli, is responsible for the supply and/or provision of the Merchant Offering. Hyperli only sells and supplies the Voucher. However, if you and the Merchant cannot agree on how to resolve the complaint, Hyperli may, upon your request, try to help resolve the issue between you and the Merchant.

2.5 Any refund in cash (if you're eligible as refunds are issued via a Hyperli Credit) will be refunded to you via your original method of payment. If your original method of payment has been cancelled, expired or has otherwise changed, you must inform the customer support team immediately – support@hyperli.com

2.6 You have 30 days from the date you receive the refund to reject it. If you do not reject the refund during these 30 days, the refund shall be in full and final settlement of any and all claims you may have against Hyperli related to, arising out of, or connected to that Voucher.

2.7 Should you cancel your Hyperli voucher at any time after purchase, note that only payments made will be refunded and promo codes applied to that particular purchase will not be refunded.