General Terms of Sale of a Hyperli Voucher

These terms of sale apply to every voucher you purchase on Hyperli, unless otherwise stated.

 

1. Cancellation

 

1.1 The Merchant may have its own terms and conditions applicable to the sale, supply and/or provision of the merchant offering and cancellation thereof.

1.2 It is solely your responsibility to make contact and cancel any reservations made within the Merchants cancellation policy.

1.3 Non-cancellation of a reservation will result in it being considered a no-show, where no-shows forfeit their Hyperli voucher.

 

2. Subject to availability

 

2.1 Unless otherwise stated, the voucher does not entitle the voucher holder to receive the merchant offering at a specific time.

2.2 You are strongly recommended to contact the merchant at an early stage. Doing so will give you the best chance of securing your preferred time for the supply and/or provision of the merchant offering.

2.3 Hyperli cannot influence the supply and/or provision of the merchant offering. 

 

3. Merchant is solely responsible to purchasers of the advertised goods and services

 

3.1 If you redeem your voucher, but the merchant has not properly provided you with the merchant offering, or if you have a complaint regarding the provision of the merchant offering, you must take action against the merchant directly. This is on account of the merchant, and not Hyperli, being responsible for the supply and/or provision of the merchant offering.

3.2 Hyperli only sells and supplies the voucher. However, if you and the merchant cannot agree on how to resolve a complaint, Hyperli may, upon your request, try to help resolve the issue between you and the merchant.

 

4. Picture displayed is only a representation

 

4.1 All images displayed are for illustration purposes only, actual products may vary.

 

5. Exclusions

 

5.1 Hyperli does not cover additional tax, service charge or gratuity.

5.2 Gratuity is not included in your Hyperli voucher and is applicable to your entire bill, before any discounts are applied. 

 

General terms of sale for Hyperli travel vouchers

 

1. Booking Policy 

 

1.1 No bookings will be accepted 48-hours prior to arrival.

1.2 Your Hyperli voucher will be redeemed once your booking has been confirmed. 

1.3 100% cancellation fee applies after bookings have been confirmed – no refunds are allowed once your booking is confirmed.

1.4 No refunds apply once a booking is confirmed and your voucher has been redeemed

1.5 Rescheduling of a booking provided the change is made one week prior to arrival – subject to availability 

1.6 All bookings must be made within 7 working days of purchase – no refunds thereafter

 

*Note: these terms may vary and is subject to the terms of the establishment

 

2. Exclusions

 

2.1 Your Hyperli voucher does not cover: Meals and flights not specified, breakage fees, travel insurance, items of a personal nature, porterage and tipping and sightseeing not mentioned.

 

General terms of sale for Online Courses

 

1. Online courses are web based and require internet access

 

2. Users should have a basic knowledge of computers. 

 

2.1 Those with no computer experience at all may have trouble using our online training courses and, for their own benefit, may want to enroll in a basic computer training class before using any of our online courses.

 

3. All Hyperli courses:

3.1 Will include instructions on how to redeem your online code and contact information for further assistance from the merchant

3.2 Have a no refunds policy once vouchers have been purchased

3.2 Requires online redemption – there is no redemption location applicable (there is no physical address applicable to online courses).

3.3 Your voucher will need to be redeemed via the merchant website unless otherwise stated.