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Shipping Information

What shipping method do you use?

We exclusively provide door-to-door deliveries within South Africa.

Do you offer free shipping?

We don't offer free shipping – a shipping fee is applied to all product purchases.

How much is the shipping fee?

We cannot provide a shipping fee prior to the purchase being made. The shipping cost is calculated during checkout, taking into account the quantity of items, their weight, and the distance they need to travel.

Which areas do you deliver to?

Our delivery services are offered within South Africa only.

When will I receive my order?

Hyperli Deals: Our delivery window for Hyperli Deals generally covers 5 to 10 working days (excluding weekends and public holidays).

Hyperli International: Our delivery window for Hyperli International generally covers 12 to 14 working days (excluding weekends and public holidays).

Ordered more than one item?

Your items may be shipped from different suppliers, resulting in them arriving separately. That means you'll get tracking for each of them. 

How can I track my order? 

We'll keep you in the loop every step of the way – we’ll send you an email when your order is confirmed by the supplier & all set for collection, and when it's happily on its way to your doorstep.

Can I cancel/change my product order?

Once your order is paid for, it is promptly processed and cannot be cancelled. Additionally, please note that modifying the contents of your order by adding or removing items is not possible.

Can I collect my Order?

Regrettably, there is no option for collection.