FAQ's for Partners
First off, congrats! Now that everything is sorted, what can you expect next?
Your brand and business is now visible to the public for searching, viewing, and experiencing. What else happens now that your deal is live?
- You can expect calls and queries from customers before they purchase – they may just want to confirm the deal is genuine.
- Once a customer makes a purchase, they will follow the instructions: check availability, make a booking, or simply walk-in.
- Ensure your staff are informed about the deal and its details to provide a smooth process and experience.
- Redeem the voucher to confirm the customer has used your services and ensure payment is made.
- Use any of the redemption options to confirm the voucher was successfully redeemed (for more details, check our redemption instruction video).
- Lastly, we will make the payment to you for the services rendered.
Our top recommendation
Ensure your customer has the best experience and, on their way out, encourage them to post a review on your partner page. This will boost your star rating and persuade others to buy vouchers too!
Once your account has been created by us, you will receive two emails. To start, click on the link in the first email to verify your account. Then, click on the link in the second email to reset your password.
Contact us for further assistance – Email partnersupport@hyperli.com OR WhatsApp +27 72 796 9838
Click on this link.
Log in using the email address and password you initially created.
Click on this link.
Enter your email address.
Check your email for a reset link and click it to create your new password.
Once you’re logged into your portal, go to the “Redeem” tab.
You can either enter the code manually or scan the voucher.
For additional information on the redemption process, refer to our instructional video for a comprehensive guide.
Payment is processed two weeks after the redemption date, on the Wednesday of that week. For example, if a voucher is redeemed on July 4, payment will be made on July 17.
Once logged into your portal, go to the “Reports” tab. From there, you can choose to “view” or “export” payment data. Any exported data will be sent to the email address associated with your account. For more information on reporting, check out our instructional video.
Yes, you can still honour the voucher and provide the service to the customer. Just send it to us, and we'll handle the redemption for you.
Email: partnersupport@hyperli.com OR
WhatsApp: +27 72 796 9838